Refund policy
14 days to return
You can ask to return an item within 14 days of delivery.
What can be returned
Items must be unworn, unwashed and undamaged, with all original tags and packaging.
We can't accept returns of:
- items marked as final sale, including discounted sale items
- gift cards
Exchanges
Need a different size? We'll exchange it if your size is in stock. If it isn't, we'll refund you instead.
How to return
1. Contact us at [ytercept@gmail.com] or through WhatsApp [+60 12-826 5323] within 14 days of delivery. Include your order number, the item and the reason for the return.
2. We'll reply with the return address and instructions. Please don't send items back before we confirm.
3. Send the item back with a tracked service and keep your receipt until the return is complete.
Return shipping
Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item.
Faulty or wrong items
If your item arrives faulty, damaged or not what you ordered, tell us within 7 days of delivery and include photos. We'll cover the return shipping and send a replacement or give you a full refund.
Refunds
We check returned items within 3–5 business days of receiving them. Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the refund.
Original shipping fees are not refunded, unless the return is because of our mistake or a faulty item.
Your rights
This policy does not affect your statutory rights under Malaysia's Consumer Protection Act 1999 or Singapore's Consumer Protection (Fair Trading) Act.
Questions
Contact us at [ytercept@gmail.com] or through WhatsApp [+60 12-826 5323]